Returns
Return and refund policy
This policy applies to orders placed on the official Inoxpran website and focuses on manufacturer defects, wrong-item delivery, missing items or transit damage.
1. Eligible cases
- Wrong model, wrong capacity, wrong color, wrong quantity or missing accessories compared with the confirmed order.
- Severe dents, cracks or transit damage reported within 48 hours after delivery.
- Manufacturer defects detected within 7 days when the product has been used according to instructions.
2. Review conditions
- A valid order code or enough purchase information is required for verification.
- Accessories, gifts, manuals and related documents should be returned where available.
- The product must not show damage caused by drops, impact, wrong voltage or unauthorized repair.
3. Handling process
- Step 1: contact Inoxpran by hotline or email and send your order code with photos or videos.
- Step 2: Inoxpran confirms the request within 1 business day and guides the appropriate inspection path.
- Step 3: once approved, Inoxpran will replace the item, suggest an equivalent model with your consent, or issue a refund via the original payment method.
4. Shipping cost and refund timeline
- If the issue is caused by Inoxpran, the manufacturer or the shipping partner arranged by Inoxpran, return shipping is covered by Inoxpran.
- Refunds are typically completed within 3-7 business days after approval and return confirmation.