FAQ

Orders confirmed before 3:00 PM are usually processed on the same business day. Major city deliveries typically take 1-3 business days, while provincial routes usually take around 2-5 business days.

Yes. We recommend checking the parcel condition, model and quantity before signing. If you notice dents, breakage or missing items, please report it to the courier immediately and contact Inoxpran.

Inoxpran supports returns for manufacturer technical defects within 7 days of delivery, provided the product has been used according to instructions and still meets inspection conditions.

Let the cookware cool down before washing, then use a soft sponge and mild cleaner. Avoid thermal shock, metal scrubbers or harsh chemicals unless the specific product guide says otherwise.

Yes. You can chat directly on the website or contact our support team for guidance based on your cooking needs, cooktop type, family size and budget.